What forms of payment does Mullins Special Occasions accept and when is it due?
We accept all major credit cards, as well as cash and checks. A 25% non-refundable deposit is required on all reservations, with final balance due 1-week prior to receipt of equipment. Please note that our delivery drivers do not accept payments; all payment arrangements must be made with office personnel.
What are your showroom and office hours?
The office, showroom, and warehouses, all located at 1021 Meridian Street, are open from 8am-5pm Monday through Saturday. We are closed on Sundays and on select holidays to allow our coworkers the opportunity to worship and relax with their families.
How far in advance should I place an order?
The sooner you reserve your equipment, the better we can serve you. Even if your exact guest count has not been determined, it is best to place your order and then make adjustments as needed. FINAL REVISIONS ARE DUE 1 WEEK PRIOR TO RECEIPT OF EQUIPMENT.
What about delivery?
Local delivery roundtrip is Ninety-Nine dollars ($99.00) per truckload; Out of town delivery and pick-up fees are determined according to mileage.
Normal delivery hours are 8am to 5pm Monday through Saturday. We strive to be punctual, but we kindly request a two-hour window.
Your presence at delivery is required for both your protection and ours. The crew-leader will expect to count items alongside you and will request your signature once items are unloaded and counts confirmed.
Do your crews set up and tear down the equipment?
Mullins Special Occasions will install and strike all equipment delivered that requires assembly (stages, dance floor, frame canopies, etc.). Tables, chairs, and backdrops can be set up and dismantled for an additional fee when scheduled in advance. Other items (linens, dishware, etc.) are set up and taken down by the client for sanitary reasons.
What do we do with the dishware and linen before we return it?
Please scrape and rinse all dishware and glasses free of food, then return to the crates in which they were received.
Please do NOT wash linens. Simply protect the linen from wax during use, then shake it free of debris and return in the laundry bags provided. We will sanitize and press the linen upon return.
What about weather emergencies?
While we try to be proactive in the event of severe weather, we remind clients that only you know what is safest for your guests. It is NEVER advisable to use a temporary shelter or canopy during inclement weather or high winds.
Should you have an emergency during your event, it is best to call “911” first and receive immediate assistance for any injured guests. Please e-mail to inform us of any concerns or damages as soon as possible after the storm passes. Our on-call staff will be able to help assess damages and get the party started again once it is deemed safe.
What about items that I return unused?
Since items that you did not use were still unavailable for us to rent to other clients, we do not refund them.
Are there any rules regarding fuel that I need to be aware of?
We do not attach propane tanks to their apparatus. All propane bottles must be securely fastened during travel.
Unless otherwise noted on contracts, our generators are delivered full of fuel and ready to use. We do not require generators be returned refueled, and we will gladly deliver fuel refills (at an additional fee) upon request.
Please call our office or click on the “Contact Us” link for answers to your more detailed questions.