There are many reasons why you might need your rentals delivered: you don’t have time to make the drive, you don’t have a truck big enough, or you just like the convenience. Whatever the reason, we are happy to provide you with delivery and pickup services to make sure nothing stands in the way of the event of your dreams. There are a lot of logistics that go into a successful delivery, but hopefully the answers to these frequently asked questions will help you plan for your delivery with ease.

What time will my delivery/pickup arrive?

When you book your rental, we will work with you to schedule a delivery and pickup time that fits within both our and your schedules. Delivery/pickup times are scheduled within a 2-hour window. This window allows us to account for any potential setbacks and delays that may occur day-of. Normal delivery hours are congruent with our office hours, 8am-5pm, Monday through Saturday. We do offer after-hour and Sunday deliveries/pickups at our discretion, but they must be scheduled ahead of time and may incur an after-hour fee. 

Do I have to be present for delivery?

In short, yes. When we arrive at your location, you or a designated stand-in needs to be present to sign off on the delivery and direct our crew to where you would like everything placed. We understand that there is a lot to do in the days and hours leading up to an event, but your presence at our arrival is crucial to ensuring our crew can swiftly and accurately deliver your items to where they need to go. We schedule a 2-hour delivery window to give you an idea of when to expect us ahead of time, and our drivers will call you when they are en-route so you know exactly when to expect them day-of. Upon arrival, our crew will have a delivery slip for you to sign, acknowledging that everything was delivered. If no one is present to sign off on the delivery, the delivery cannot be completed and will have to be rescheduled or forfeited entirely. 

Do I have to be present for pickup?

We do prefer you to be present for pickup, as this allows us to follow up with you on the event, noting any feedback you may have and marking any broken or missing items. However, if you are for some reason unable to be present for pickup, please let us know ahead of time and make sure all items are easily retrievable for our crew. If you are working with a venue, please let the venue staff know when your pickup is scheduled for so they can be prepared to unlock any doors necessary for our crew to retrieve the items. 

Do you offer setup and breakdown?

Depending on the scale of your event, it can be a daunting task to get everything set up. With this in mind, we do offer setup and breakdown of several items. Set up and break down of large Items that require assembly such as tents, stages, dance floors, gazebos, and arches is included with your delivery at no additional cost. If you need help setting up tables, chairs, and pipe and drape, we can do that for you as well with the addition of a labor fee and prior scheduling. We do not set up items such as linens, dinnerware, and decor, though we are happy to deliver these items in organized stacks to make your setup easier. 

How will my items arrive?

When our crews arrive, they will unload their trucks and deliver your items to your preferred location. Dinnerware like plates, chargers, and glasses will arrive neatly stacked in wire or plastic racks, and flatware will arrive wrapped in multiples of 10. Linens will arrive pressed, folded, and wrapped in cling film unless otherwise arranged prior to delivery. Tables and chairs arrive folded and in neat stacks (or simply in stacks in the case of non-folding chairs), and larger items like tents, stages, and dance floors will be assembled in their designated areas. 

How should I prepare for pickup?

Please prepare all items for pickup by returning them to the state in which they were delivered. Place linens in the provided laundry bags, rinse and return dinnerware to their protective racks, and fold and neatly stack all tables and chairs. Keeping everything together for pickup helps ensure that nothing is missed or left behind. 

What if something is wrong with my order?

We strive to make sure everything arrives at your location exactly as you ordered it. This is achieved by a multi-step process of checks and rechecks at each stage of stocking, pulling, loading and delivering. The final step of this process includes going over everything with you upon arrival to make sure everything fits your expectations. In the event that something is missing or incorrect, completing that final check with you upon delivery allows us to quickly rectify the mistake while still on-site. If you notice something is incorrect after our crew has left, please do not hesitate to call our office so we can find a solution for you.