CALL US: (256) 534-5701
MAIL US: SpecialOccasions@MullinsRentals.com
FAQ
Q1. What forms of payment does Mullins Special Occasions accept?
Q2. What are your showroom and office hours?
Q3. How far in advance should I place an order?
Q4. What are your hours of delivery?
Q5. What is your delivery fee?
Q6. Do your crews set up and tear down the equipment?
Q7. What do we do with the dishware and linen before we return it?
Q8. What about items that I return unused?
Q9. Are there any rules regarding fuel that I need to be aware of?
Q10. Additional questions?

Q1. What forms of payment does Mullins Special Occasions accept?
Ans.

We accept all major credit cards, as well as cash and checks!

 
Q2. What are your showroom and office hours?
Ans.

The office, showroom, and warehouses, all located at 1021 Meridian Street, are open from 7am-5pm on Monday and 8am-5pm Tuesday through Saturday. We are closed on Sunday to allow our coworkers the opportunity to worship and relax with their families. We are also closed on select holidays.

 
Q3. How far in advance should I place an order?
Ans.

ASAP! The sooner you reserve your equipment, the better. This is especially true for large events or holiday orders. We not only accept but also encourage estimated numbers on your initial order. Even if your exact guest count has not been determined, it is best to place your order and then make adjustments as needed. We normally like to have an accurate count one week prior to delivery.

 
Q4. What are your hours of delivery?
Ans.

Normal delivery hours are 8am to 5pm Monday through Saturday. Deliveries can be made after hours, Sundays or on holidays for an additional fee. We try our best to be punctual, but we kindly request a one-hour window to accommodate for traffic jams or other delays in the delivery schedule.

 
Q5. What is your delivery fee?
Ans.

Local delivery is seventy-five dollars ($75.00), round-trip, per truckload. Within Madison County, we can schedule one-way deliveries at thirty-seven dollars fifty cents ($37.50) per truckload for those who may be leaving town after the event. Out of town delivery and pick-up fees are determined according to mileage; please call for a quote.

 
Q6. Do your crews set up and tear down the equipment?
Ans.

Mullins Special Occasions sets up and takes down all equipment delivered that requires assembly or installation (stages, dance floor, frame canopies, etc.). Tables and chairs can be set up and broken down for an additional fee when scheduled in advance. Other items (linens, dishware, etc.) are set up and taken down by the client for sanitary reasons.

 
Q7. What do we do with the dishware and linen before we return it?
Ans.

Dishware is sent out clean, and we will sanitize it upon return as well. Please scrape food from plates and rinse free from debris. Place dishware into the boxes and/or wire crates in which they were delivered.

Please do NOT wash cloths, skirts, or napkins. Simply protect the linen from wax during use, then shake it free of debris and return in the laundry bags provided. We will sanitize and press the linen upon return.

 
Q8. What about items that I return unused?
Ans.

Since items that you did not use were still unavailable for us to rent to other clients, we cannot give you a refund for them.

 
Q9. Are there any rules regarding fuel that I need to be aware of?
Ans.

We do not attach propane tanks to their apparatus during travel. (This is unsafe for both our coworkers and the end user.) All propane bottles must be securely fastened during travel. Any fuel tanks 100# or larger must travel in an open vehicle, such as a pickup truck.

Unless otherwise noted on contracts, our generators are delivered full of fuel and ready to use.  We do not require generators be returned refueled, and we will gladly deliver fuel refills (at an additional fee) upon request.

 
Q10. Additional questions?
Ans.

Please call our office or click on the "Contact Us" link for answers to your more detailed questions.

 
Home | About Us | Events | Products | Gallery | FAQ | Location | Contact Us

 
Copyright © Mullinsspecialoccasions.com, All rights reserved.